Cipher VPN
Support and FAQ — Cipher VPN
Find answers about subscriptions, payments and device connections. For help with your account, contact Cipher VPN support.
Contact support
support@ciphervpn.siteDescribe the issue and include your device platform, client app and any error message. Do not send your password, email verification codes, activation key or personal subscription link.
Main plan
199 ₽ for 30 days
- Up to 10 devices
- AndroidiOSmacOSWindowsLinuxAndroid TVApple TV
Where can I see current plans and prices?
Sign in and open the subscription page. It shows the current prices, available subscription options, billing periods and device limits before you subscribe.
View available plansHow do balance payments and renewals work?
Top up your account balance to pay for a subscription. A recurring subscription charges the balance each billing period. A prepaid package covers the selected term without automatic renewal charges. The available options are shown when you choose a plan.
Top up balanceWhat happens when I cancel a recurring subscription?
You can request cancellation in your account. Access remains available until the end of the paid period. A prepaid package runs for its purchased term.
Which platforms and apps can I use?
The connection page shows the currently available platforms and client apps, together with their installation links and activation instructions. Check that page for your device before choosing an app.
Open connection pageHow many devices can I connect?
Device limits depend on your plan and subscription. Your account shows the current limits and connected devices. Devices in the Cipher app and in third-party apps are listed separately.
Why are my activation details not available yet?
A new subscription may still be activating. Check its status in your account and wait for activation to finish. If the problem continues, contact support with the error text and the name of your client app.
How can I recover access to my account?
If you use email sign-in, open password recovery and follow the instructions sent to your email. For other sign-in problems, contact support.
Password recoveryWhere can I read the refund terms?
Read the terms of service for refund conditions. Contact support if you have a question about a specific payment.
Terms of service