Public Offer for the Provision of Services

1. General Provisions

This Public Offer ("Offer") sets out the terms under which a Service Agreement ("Agreement") is concluded. The Offer is deemed a proposal addressed to one or more specific persons, sufficiently definite and indicating the intention of the party making the proposal ("Provider") to be bound by the Agreement once it is accepted by the addressee ("Customer"). By performing the actions described in this Offer, both Parties confirm their unconditional and full acceptance of all terms of the Offer without reservations or limitations. This Offer constitutes a public offer under Article 437(2) of the Civil Code of the Russian Federation.

2. Definitions

Agreement - this Offer together with all Appendices, accepted by the Customer through conclusive actions described herein.
Conclusive Actions - any behavior clearly indicating consent to conclude, amend, or terminate the Agreement, including full or partial performance of its terms.
Provider's Website - https://ciphervpn.site.
Service - any service rendered by the Provider to the Customer under this Offer.
Parties - jointly, the Provider and the Customer.

3. Subject of the Agreement

3.1 The Provider undertakes to render the Services, and the Customer undertakes to pay for them under the terms, in the manner, and within the time limits stipulated herein.

3.2 The name, quantity, and other conditions of the Services are specified by the Provider when the Customer submits a request or are published on the Provider's Website.

4. Procedure for Conclusion

The Agreement is concluded by the Customer's acceptance of the Offer through any of the following actions:

• registering an account on the Provider's Website;
• submitting a service request;
• paying for the Services;
• receiving the Services.

The list is non-exhaustive; any action clearly showing intent to accept the Offer qualifies.

5. Rights and Obligations of the Parties

Provider:

• render the Services on time and in scope;
• provide access to the Website sections necessary for information;
• ensure confidentiality of the Customer's personal data;
• unilaterally amend the Offer by publishing changes on the Website (effective only for new Agreements);
• issue an electronic receipt within 1 day after each payment;
• notify the Customer within 2 days if the Provider loses the right to apply the "Tax on Professional Income" regime.

Customer:

• provide accurate information;
• use the Service exclusively for lawful purposes and in full compliance with the applicable laws of the Russian Federation, as well as international law to the extent applicable to the Customer;
• not use the Service to commit unlawful acts, including but not limited to:
  • distribution of malware, spam, or phishing;
  • DDoS attacks, hacking attacks, or unauthorized access;
  • fraud, money laundering, financing of extremism or terrorism;
  • infringement of copyright or intellectual property rights of third parties;
  • any other actions that violate third-party rights or the laws of the Russian Federation.
• not take actions aimed at disrupting the Service, the Provider's servers, bypassing security systems, or attempting unauthorized access to the infrastructure;
• keep account credentials (login, password, access keys) confidential and immediately notify the Provider in case of compromise;
• not transfer access to the account or keys to third parties. The Customer is fully responsible for all actions performed under the Customer's account;
• not create more than one account without the Provider's written consent. Multiple accounts may be blocked without a refund;
• independently monitor changes to the Offer, Terms of Use, and tariffs. Continued use of the Service after changes are made means acceptance of such changes;
• provide accurate information requested by the Provider that is necessary to identify the Customer (in accordance with Federal Law No. 115-FZ and payment system requirements);
• compensate the Provider for all losses, fines, and other expenses incurred by the Provider due to the Customer's fault, including fines from regulators, payment systems, and hosting providers;
• not reproduce, copy, sell, or otherwise use materials obtained through the Services except for personal use;
• accept the Services rendered;
• may request a refund for unrendered or improperly rendered Services under the refund rules on the Website;
• guarantees full understanding and acceptance of the Offer terms.

6. Price and Settlements

Service prices and payment procedures are determined by the Provider or published on the Website. All settlements are cashless.

7. Refunds

7.1 The User may at any time refuse to perform this Agreement (withdraw acceptance of the Offer) in accordance with Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights" and Article 782 of the Civil Code of the Russian Federation.

7.2 If the User refuses the Agreement, the User must pay the Provider for expenses actually incurred by the Provider as of the refusal date. Actually incurred expenses are calculated proportionally to the number of days of services rendered (the used subscription/tariff period).

7.3 Refunds are made after deducting:

• the cost of services actually rendered, calculated proportionally to the elapsed period;
• payment aggregator fees, if such fees are not returned by the payment system;
• other documented expenses of the Provider.

7.4 Refund specifics by payment type:

• One-time payments (payment for a fixed period): refund for the unused remaining period.
• Auto-renewing subscriptions (recurring): refund for the unused remaining part of the current paid period. After auto-renewal is disabled, subsequent periods are not charged.
• Trial periods: no refund is made if the trial was free. If the trial was paid, the general rules of this section apply.

7.5 Refunds are made only to the same payment instrument (bank card, electronic wallet, etc.) from which the payment was made. In exceptional cases (technical impossibility), refunds may be made to other User details by agreement of the Parties.

7.6 Refunds are not made in the following cases:

• the User violates the terms of this Offer, the Service Terms of Use, or applicable laws of the Russian Federation;
• the Service is used for unlawful purposes, including but not limited to distribution of prohibited content, DDoS attacks, spam, fraud, and similar activities;
• fraudulent actions, abuse of the refund policy, or attempts at chargeback abuse are detected.

7.7 To request a refund, the User must send an application to support@ciphervpn.site specifying:

• the email linked to the account;
• the transaction number / payment date and amount;
• the reason for refusal.

7.8 The application is reviewed within 3 (three) business days. If approved, the refund is made within 10 (ten) business days from the decision date.

7.9 The Provider may request additional documents to identify the User and confirm the right to a refund (in accordance with Federal Law No. 115-FZ and payment system rules).

8. Confidentiality & Data Security

The Parties ensure confidentiality of personal data under Federal Laws No. 152-FZ and 149-FZ. Confidential information includes any data exchanged during execution of the Agreement, unless expressly excluded.

9. Force Majeure

The Parties are released from liability for failure to perform due to extraordinary and unavoidable circumstances (government bans, epidemics, natural disasters, etc.). The affected Party shall notify the other within 30 business days. If force majeure lasts over 60 business days, either Party may terminate the Agreement unilaterally.

10. Liability

The Parties are liable for non-performance in accordance with this Offer. The Provider is not liable for failures caused by the Customer. The breaching Party shall compensate damages to the other Party.

11. Term, Amendments, Governing Law

The Offer is effective from publication on the Website until revoked by the Provider. The Provider may amend or revoke the Offer at any time by publishing notice on the Website or sending notice to the Customer. The Agreement is governed by Russian law. Pre-trial dispute resolution is mandatory; disputes are settled by courts of the Russian Federation.